FAQ
Frequently Asked Question
FAQs are a list of queries and answers that address the most common questions or concerns that users or customers might have about a service. Categories or topics usually organize FAQs and often have a search function to help users find the information they need quickly and easily. FAQs can serve various purposes, such as providing essential information, clarifying policies or procedures, resolving common issues, or reducing the need for customer support.
We understand that sometimes plans change, and you may be required to cancel or reschedule your move. If so, please contact us as soon as possible, and we will try our best to accommodate your request. Depending on the notice and availability, we may charge a cancellation or rescheduling fee.
The delivery time of your items depends on several factors, such as the distance, the traffic, the weather, and the size and weight of your shipment. We will provide you with an estimated delivery window based on the information you give us when you book your move. However, we cannot confirm a specific delivery date or time, as there may be unforeseen delays or circumstances beyond our control. We will update you on the status of your shipment and notify you of any changes as soon as possible. You can also follow up on your shipment online using your order number.
We calculate the cost of your move based on several factors, such as:
- The distance between your pick-up spot and destination places.
- The volume and weight of your items
- The level of service you choose (e.g., full-service, self-service, or hybrid)
- The additional services you request (e.g., packing, unpacking, storage, insurance, etc.)
- The moving date and time (peak season or off-season, weekday or weekend, morning or afternoon, etc.)
- The distance between your pick-up spot and destination places.
- The volume and weight of your items
- The level of service you choose (e.g., full-service, self-service, or hybrid)
- The additional services you request (e.g., packing, unpacking, storage, insurance, etc.)
- The moving date and time (peak season or off-season, weekday or weekend, morning or afternoon, etc.)
We accept debit card, credit card, or bank transfer payments. You can select to pay a deposit of 30% of the total cost at the time of booking or the remaining balance on the day of the move. If you pay by credit card, we charge a 3% processing fee. If you pay by bank, please send us proof of payment before the move.
If you have a complaint or a claim, please let us know as soon as possible, and we will do our best to resolve it. You can reach us by phone or email and provide us with the details of your move, the nature of your complaint or claim, and any supporting evidence or documentation. We will acknowledge your complaint or claim within 24 hours and investigate it within seven working days. We will notify you of the progress and outcome and offer you a fair and reasonable solution.
We have over ten years of experience in the moving and storage industry. We are licensed, insured, bonded, and follow all the safety and quality standards. Our trained, professional, courteous movers will carefully handle your belongings. We have a fleet of modern, well-maintained, and fully-equipped trucks and vans that can accommodate any size and type of move. We have a network of secure, climate-controlled, and accessible storage facilities nationwide. We offer competitive pricing, flexible scheduling, and a customer satisfaction guarantee.